Frequently Asked Questions
CAN YOU EXPLAIN THE $200 OPERATIONS FEE ON SOME OF THE RENTALS?
This flat fee covers equipment delivery, setup, tear-down, and sound technician services for up to 6 hours, including travel time. Events exceeding 6 hours will incur an additional charge of $35 per hour.
This fee may be waived if a qualified sound technician is provided for the event to actively monitor sound levels and operate the soundboard. In this case, the renter is responsible for equipment pickup and return to Vernon, BC, as well as all setup and tear-down.
WHAT HAPPENS IF I DAMAGE RENTED EQUIPMENT?
Every piece of equipment is quality tested prior to each rental, and again upon its return. Any gear returned with damage must be reported, and replaced or repaired at the renters expense.
HOW DO RENTALS AND PAYMENT WORK?
After discussing your event and equipment needs, an invoice will be emailed to you.
Rentals with delivery and setup: A 50% deposit is required to confirm your booking, with the signed invoice serving as the rental contract. The remaining balance is due upon delivery, before setup. Failure to pay the balance will void the contract, and the deposit will be forfeited. Cancellations made at least 48 hours before the rental date qualify for a full deposit refund.
Rentals without delivery and setup: Full payment is required to confirm the booking, with the signed invoice serving as the rental contract. Payment must be received in full before equipment pickup. Cancellations made at least 48 hours before the rental date qualify for a full refund.